Returns and Refunds
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Returns and Refunds Policy | MyLe 30 Day Returns
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Learn about the MyLe returns and refunds policy. 30 day returns, easy RMA process, and full refunds on eligible industrial equipment purchases.
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Returns and Refunds
MyLe is happy to accept returns on products that are in their original, unopened condition within 30 days of purchase (a restocking fee of up to 20 percent plus shipping may apply). This includes situations where you are unsatisfied with a product due to an incorrect listing, improper size, damaged product, or receiving the wrong item.
Once your returned product has been received and confirmed to meet our return criteria, MyLe will issue a full refund of your order, including shipping.
Returns Eligibility
Do we accept returns? Yes.
How many days do customers have to return a product? 30 days from the date of delivery.
How can customers return products? By mail to our nearest warehouse: 9231 West Athens Street, Peoria, AZ 85382, United States.
What is the return charge or restocking fee? Up to 20 percent restocking fee plus shipping may apply.
How do customers obtain a return label? Customers are responsible for arranging their own return shipping with the appropriate Return Merchandise Authorization (RMA) number, unless the item is confirmed to be defective.
1. Return Policy Details
1.1 30 Day Return Period: You may return eligible products within 30 days of the delivery date.
1.2 Eligibility Criteria: To qualify for a return, the product must meet the following conditions.
a) The product must be unused, undamaged, and in its original condition, including all packaging, manuals, accessories, and any other items included with the original order.
b) The product must be accompanied by proof of purchase, such as an order confirmation or receipt.
1.3 Non Returnable Items: The following items are not eligible for return.
a) Products that have been used, damaged, or altered after delivery.
b) Products missing their original packaging, accessories, or proof of purchase.
c) Products marked as Final Sale or Non Returnable.
1.4 Damage and Issues: We are unable to accept returns on products that are damaged, used, or not in their original condition.
2. Return Process
2.1 Initiating a Return: To start a return, please contact our customer support team within the 30 day return period through our Contact Us page.
2.2 Return Authorization: Our customer support team will guide you through the process and issue a Return Merchandise Authorization (RMA) number. This RMA number must be marked clearly on the return package.
2.3 Return Shipping: Return shipping is free if the product is confirmed to be defective. Otherwise, the customer is responsible for return shipping costs. We recommend using a trusted shipping carrier with tracking and insurance to ensure the product arrives safely. Please send returns to our warehouse address: 9231 West Athens Street, Peoria, AZ 85382, United States.
2.4 Condition Assessment: Once we receive your returned product, we will inspect it to confirm it meets the eligibility criteria in section 1.2. If it qualifies, we will proceed with your refund.
3. Refunds
3.1 Refund Process: Once your return is approved, we will process your refund to your original payment method within a reasonable timeframe.
3.2 Refund Amount: Your refund will include the purchase price of the returned product. Shipping charges, if applicable, are non refundable.
Contact Us
If you have any questions or concerns, please reach out to us.
Email: CustomerService@itsmyle.com
Address: 3104 E Camelback Rd #2288, Phoenix, AZ 85016, United States
Phone: +1 480 771 2241